The brain uses multiple signals to interpret someone else’s emotional tone, including body language and facial expression, many of which are absent online.ĭon’t be afraid to use emojis to convey warmth and good humor, or pick up the phone if you find an email or chat conversation getting tense.
It’s easy to misinterpret the tone of written communication, and email or live chat can come across as cold. Since most customer interactions are not face-to-face, your attitude should be reflected in your language and tone of voice.
“The right attitude changes negative customer experiences into positive customer experiences,” says Flavio Martins, VP of Operations and Customer Service at DigiCert, Inc. Maintain a positive attitudeĪttitude is everything, and a positive attitude goes a long way in providing excellent customer service. Make it your goal to learn everything there is to know about your product so you can amaze your customers with timely recommendations for using new features and services. Your job is to help your customers get the most out of their purchase and feel like they have gotten true value for their money. Ideally, you should believe in your product, be able to discuss features and use cases in an insightful way, and show your customers how the product can benefit them - not to mention troubleshoot anything that’s not working right! Know your productĪs a customer support agent, you spend all day troubleshooting for customers, and that means you need to be a product expert.Įxpansive knowledge of your product is an essential customer service skill. The customer support platform for growing teamsġ2,000+ support teams in 70+ countries use Help Scout to deliver outstanding multi-channel support to their customers. While you can use many different methods to delight your customers and have them raving about your support to their friends, here are our 10 best ways to deliver great customer service.
10 ways to deliver great customer service Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed - rather than just meet - expectations. That’s one big reason why investing in customer service is key to long-term business success.īut what does it mean to provide great customer service, and how can you ensure that every customer has a great experience with your company when they reach out for help? We’ve identified several ways to put your customer service at the top of the game in your industry. You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it.
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